Return/Exchange

 

RETURN/EXCHANGE POLICY

  • All returns must be made within 7 days of receipt. Merchandise must be returned with all original tags attached, in any original packaging, unwashed, unworn and unaltered. 

  • ERR;OR has the right to deny credits if the goods do not meet the return policy requirements. 

  • Shipping and handling charges are non-refundable.

  • Unfortunately, ERR;OR is unable to provide online exchanges. If an exchange on an item is necessary for a different size, style and/or price we would be happy to issue a refund but would request that you purchase the desired item through the website as a separate transaction. Please see below for the correct return procedure.

HOW TO RETURNS/EXCHANGES

  • If you order our products, you will have your own order number. Within 7 days of your order delivery, put your order number, customer’s full name and contact us.

  • Your request will then be sent to our customer service team, and will be approved on a case-by-case basis. We reserve the right to deny any return requests that do not align with our current returns and exchanges policy.

  • Once approved, you will receive an email, which you will need to print and include in your package back to us.

  • If you have any questions regarding our return and exchange policy, please e-mail us to info@errornyc.com.

SHIPPING COSTS

In the event of a return or exchange of an unwanted item, the customer is responsible for return shipping costs. ERR;OR will issue return shipping labels on a case by case basis in the rare occurrence of receipt of damaged or wrong items.

ERR;OR NYC

c/o ERR;OR Customer Returns 

350 WEST 30 TH ST, Suite 1D

New York, NY 10001

ERR;OR will not accept responsibility for reimbursement or compensation of lost packages without proof of delivery. we will process your return as soon as possible but please allow up to 2 weeks for your refund to be processed and up to two billing cycles for the return to appear on your credit card statement.